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Yes you can email or submit support tickets to us at any time.

Our customer success team is targeted on getting back to you within 2 days of you reaching out to us. This is available to all Swiftaid users on all plans.

No. If the free plan meets your needs and you’re happy with an annual claim each April, you can continue using Swiftaid at no cost with a free allowance of up to £6,000 Gift Aid claimed via connected platforms per tax year.

A subscription is only needed if your charity requires:

• Monthly claim submissions
• Record storage
• Audit support
• Higher claim volumes above the free allowance

As a simple rule of thumb, Plus usually becomes better value if you claim more than about £12,000 of Gift Aid above your free allowance in a tax year.

For many smaller charities, the free plan will continue to work perfectly well.

Charities on Basic and Plus receive a free Gift Aid processing allowance of up to £6,000 per tax year for donations processed through Swiftaid via connected donation platforms.

This allowance:

• applies only to Gift Aid processed through donation platforms linked to your Swiftaid account
• resets at the end of each tax year (5 April)

The £6,000 allowance is pro rata, meaning the amount available depends on when your charity joins during the tax year. The later you join, the smaller your allowance for that year.

Basic plan

Swiftaid automatically submits your annual Gift Aid claim after 5 April, applying your available free allowance for that tax year.

Plus plan

Your free allowance builds up throughout the year on a pro rata basis and is automatically applied to each monthly claim.

You can still continue using Swiftaid without a subscription.

Your free Gift Aid processing allowance is up to £6,000 per tax year.

The £6,000 allowance is pro rata, so the amount available depends on when your charity starts in the tax year.

If you’d like to claim before 5 April, or if you go over your free Gift Aid allowance of up to £6,000 per tax year, you can request a claim at 5% + VAT of the Gift Aid amount submitted.

If you regularly claim above the free allowance, Plus reduces that fee to 2.5% + VAT (with a £25/month + VAT subscription, billed annually).

Submitting a claim before the end of the tax year:

• Does not reduce your free Gift Aid allowance of up to £6,000 per tax year
• Does not require a subscription
• Can be used at any time during the tax year, as many times as you wish, including around the end of the tax year, to file any unclaimed Gift Aid that exceeds your free allowance

For many smaller charities, this remains more cost-effective than subscribing.

Simply log in to your charity account at charity.swiftaid.co.uk and click the “Upgrade to Plus” button on your dashboard to get started.

Swiftaid’s Claim Submission Service helps you submit Gift Aid claims to HMRC easily. Simply register your charity, upload your donation data, and Swiftaid handles the rest - from data validation to claim submission and record keeping.

For detailed step-by-step instructions on how to use the service, learn more here.

According to HMRC, your charity will receive the Gift Aid funds directly from HMRC, typically up to four weeks after the claim has been submitted.

Typically, your charity will receive Gift Aid funds directly from HMRC up to four weeks after the claim is submitted.