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Yes you can email or submit support tickets to us at any time.

Our customer success team is targeted on getting back to you within 2 days of you reaching out to us. This is available to all Swiftaid users on all plans.

No. If the free plan meets your needs and you’re happy with an annual claim each April, you can continue using Swiftaid at no cost.

A subscription is only needed if your charity requires:

• Monthly claim submissions
• Record storage
• Audit support
• Additional features
• Claims filed with a value well over the £6000 annual Gift Aid allowance

For many smaller charities, the free plan will continue to work perfectly well.

From 1 January 2026, every charity on the free plan will receive an annual Gift Aid processing allowance of £6,000 at no cost, specifically for the Gift Aid via platforms solution.

This allowance is only applicable to Gift Aid processed through donation platforms using Swiftaid, starting from 1 January, and will renew in April 2026 at the end of the tax year.

Please note: Any Gift Aid processed or claimed before 1 January will not count towards the £6,000 allowance.

Swiftaid will automatically submit your free annual Gift Aid via platforms claim after 5 April.

You can still continue using Swiftaid without a subscription.

If you’d like to claim before 5 April, or if you go over your £6,000 Gift Aid allowance, you can request a claim at 5% + VAT of the Gift Aid amount submitted.

This:

• Does not reduce your £6,000 Gift Aid allowance
• Does not require a subscription
• Can be used at any time during the tax year, as many times as you wish, including at the end of the tax year, to file any unclaimed Gift Aid that exceeds your free allowance

For many smaller charities, this remains more cost-effective than subscribing.

Simply log in to your charity account at charity.swiftaid.co.uk and click the “Upgrade to Plus” button on your dashboard to get started.

Swiftaid’s Claim Submission Service helps you submit Gift Aid claims to HMRC easily. Simply register your charity, upload your donation data, and Swiftaid handles the rest - from data validation to claim submission and record keeping.

For detailed step-by-step instructions on how to use the service, learn more here.

According to HMRC, your charity will receive the Gift Aid funds directly from HMRC, typically up to four weeks after the claim has been submitted.

Typically, your charity will receive Gift Aid funds directly from HMRC up to four weeks after the claim is submitted.