Our terms
1. THESE TERMS
1.1 These are the terms and conditions on which we supply our Higher Rate Relief service to you.
1.2 Please read these terms carefully before creating an account with us. These terms tell you who we are, how we will provide our services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 We are STREEVA LTD a company in England and Wales. Our company registration number is 09451226 and our registered office is at Carsize Barn, Carsize Lane, Leedstown, Hayle, TR27 5EX. Our registered VAT number is GB244 8081 05.
2.2 You can contact us using the details which can be found here.
2.3 If we have to contact you we will do so by using the details you provided to us when setting up your account.
3. OUR CONTRACT WITH YOU
3.1 We must receive payment of the whole of the price for the services that you order before your order can be accepted. Payment of the price for the services represents an offer on your part to purchase the services, which will be accepted by us only when a confirmation of acceptance is sent by us. Only at this point is a legally binding contract created between us.
4. ACKNOWLEDGEMENT OF YOUR ORDER
4.1 To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm the details. For the avoidance of doubt, this correspondence does not constitute a contract between us.
5. YOUR ACCOUNT
5.1 When you create an account with us, you authorise us to act as your intermediary in submitting tax relief claims to HMRC on your behalf. This means we will provide the charity donation and pension contribution information to HMRC on your behalf in order to claim tax relief.
6. OUR SERVICE
6.1 Our services include:
6.1.1 posting your letter of authority, which you will have signed, to HMRC;
6.1.2 on your behalf (as an Intermediary) we will facilitate your communications with HMRC to enable them to calculate and provide any tax relief due;
6.1.3 providing you with a summary of the claim for your records;
6.1.4 provide you with an email the following year to remind you of the potential of tax relief;
6.2 These services are explained in more detail on our website.
6.3 We provide you with these services in return for you setting up an account with us, paying the fee and allowing us to use some of your personal data in accordance with our privacy policy (and we will only use your personal data in accordance with our privacy policy).
7. OWNERSHIP OF RIGHTS
7.1 All rights, including copyright, in this website are owned by or licensed to Streeva Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
8. ACCURACY OF CONTENT
8.1 We have taken care in the preparation of the content of this website, in particular, to ensure that prices quoted are correct at the time of publishing and that all services have been described accurately.
9. DAMAGE TO YOUR COMPUTER
9.1 We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
10. AVAILABILITY
10.1 The services will be provided within an agreed timescale, and time is not of the essence of the contract.
11. OUR RIGHTS TO MAKE CHANGES
11.1 We may change the services
11.1.1 to reflect changes in relevant laws and regulatory requirements; and
11.1.2 to implement minor technical adjustments and improvements, for example, to address a security threat (and these changes will not affect the services).
11.2 We may also make more significant changes to the services. If we do this we will let you know, before we make the changes, what the changes are and how they will affect the services. If you do not like the changes and no longer want to receive the services, you can end this contract by closing your account by emailing support@streeva.com.
12. ORDERING ERRORS
12.1 You are able to correct errors on your order up to the point on which you click on “Submit” during the ordering process.
13. PRICE
13.1 The prices payable for services that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.
14. PAYMENT TERMS
14.1 We will take payment upon receipt of your order from your credit or debit card. We accept no liability if our services are delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the services from you, then we can refuse to process your order and/or suspend any further services. This does not affect any other rights we may have.
15. CANCELLATION RIGHTS
15.1 Where you are a consumer as defined in The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which the contract is entered into (the Cancellation Period). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty (unless we have begun the services within the Cancellation Period in accordance with clause 15.3)
15.2 Should you wish to cancel your order, you can use the cancellation form provided at the end of these terms and conditions, or alternatively you can notify us by any other clear statement.
15.3 If you require us to begin the services within the Cancellation Period we require you to make an express request to do so. In such cases, your right to cancel continues until either the end of the Cancellation Period, or the completion of the services, whichever is the earlier. If you cancel during the Cancellation Period we may charge you for any services provided up until the point when we receive your cancellation notice, and will provide a partial and proportionate refund accordingly. Your right to cancel the services will no longer apply once the services have been fully performed.
16 CANCELLATION BY US
16.1 We reserve the right not to process your order if:
16.1.1 We have insufficient staff or resources to deliver the services you have ordered;
16.1.2 We do not provide services to your area; or
16.1.3 One or more of the services you ordered was listed at an incorrect price due to a typographical error.
16.2 If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.
17 IF THERE IS A PROBLEM WITH THE SERVICE
17.1 If you have any questions or complaints about the services please contact us. You can do so by emailing support@streeva.com.
17.2 We are under a legal duty to supply services that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).
18. LIABILITY
18.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
18.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; and for breach of your legal rights in relation to the services.
19. PRIVACY
19.1 You acknowledge and agree to be bound by the terms of our Privacy Statement.
20. OTHER IMPORTANT TERMS
20.1 We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and ensure that the transfer will not affect your rights under the contract. If you are unhappy with the transfer, you can end this contract by closing your account by emailing support@streeva.com.
20.2 Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Streeva Ltd, Carsize Barn, Carsize Lane, Leedstown, Hayle, TR27 5EX, England and all notices from us to you will be displayed on our website from time to time.
20.3 We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
20.4 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
20.5 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
20.6 These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.
20.7 This contract is personal to you, therefore you can not transfer your rights or your obligations under it to another person.
20.8 This contract is between you and us. No other person will have any right to enforce any of its terms.
20.9 Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If any dispute arises in connection with this contract we and you agree that we will enter into mediation, openly and honestly, to settle the dispute and will do so in accordance with the CEDR Model Mediation Procedure (you can find out more about CEDR at their website cedr.com). If we and you are unable to agree on a mediator within 14 days of notice of the dispute, CEDR will nominate a mediator. If you are not satisfied with the outcome of the mediation, you can still bring legal proceedings.