1. Who are we?
2. What information we hold about you
To provide the Service, it is necessary for us to collect and process certain personal information (“Data”), including some or all of the following: name, address, date of birth, gender, email addresses and/or mobile phone numbers, financial transaction data, IP addresses, web-browser details, operating system details, activities on the Site, personal preferences relating to the Site, the App or the Service, billing, details of the donations you make and/or other information relevant to the Service. You are responsible for ensuring that all personal information you provide to us is updated and correct at all times.
3. How we use your information
The Data will be stored together with any additional information you provide to us and will be used to provide you with, and to improve, the Service. We collect, store and process certain personal information to provide you with information and tools to allow you to use the Service, to perform marketing and research-related activities, to supply other administrative services (e.g. setting up new accounts), to respond to enquiries and/or for other record-keeping purposes and to improve the Site, the App and the Service. From time to time, we may contact you with offers that may interest you or to inform you of other products and services. All Data is processed by us in accordance with applicable data protection legislation and we will keep your personal information only for as long as is necessary.
By subscribing to the Service, you agree that your details (including your email address/street address) may be used to keep you informed about future events and news. You can unsubscribe at any time by either using the link at the bottom of the email newsletter or by emailing email@example.com.
5. Transferring your data to third parties
We may, from time to time, expand or reduce our business which may involve the transfer of certain divisions or assets of our company to other parties, and Data, where relevant, may be transferred to such third parties. Additionally, from time to time we may transfer and store the data we collect from you to organisations outside the European Economic Area (‘EEA’). When we do this, we make sure that your data is protected and that: the European Commission says the country or organisation has adequate data protection, or we’ve agreed to standard data protection clauses approved by the European Commission with the organisation.
The Site and/or the App may display links to certain third-party websites. We encourage you to read the individual privacy policies of those sites before providing any of your personal information to them.
We may share your Personal Data with selected third parties, including business partners, suppliers and subcontractors that assist us in the provision of our Service to you. The third-party providers used by us will only collect, use and disclose your information as instructed by us to provide services to you.
- cloud computing power and storage providers like Microsoft Azure and Amazon Web Serivces (AWS).
- software companies that we use for emailing you like Google GSuite, or for processing and storing communications with you like HelpCrunch.
- companies that help us with functional analytics (to help us solve technical issues with the app for instance), such as sentry.io
- software companies that help us to connect to card scheme data from Visa©, Mastercard© and Amex© to monitor for contactless donations such as Fidel
- software companies that help us manage our customer relationships like Hubspot
- software providers to help us gather information from you like Typeform
7. Your rights
Please note you have the right to request access to and rectification or erasure of Data or to object to or request the restriction of processing of your Data. If you do not want us to retain or use your Data in any way or at any time, you may withdraw your consent (i.e. “opt-out”), by contacting us at firstname.lastname@example.org. Information about concerns or complaints may be made to the Information Commissioners Office in the UK via https://ico.org.uk/concerns.
If you have further questions about our privacy practices, please contact us by email email@example.com