1. Who are we?
2. What information we hold about you
To provide the Service, it is necessary for us to collect and process certain personal information (“Data”), including some or all of the following: name, address, date of birth, gender, email addresses and/or mobile phone numbers, financial transaction data, IP addresses, web-browser details, operating system details, activities on the Site, personal preferences relating to the Site, the App or the Service, billing, details of the donations you make and/or other information relevant to the Service. You are responsible for ensuring that all personal information you provide to us is updated and correct at all times.
3. How we use your information
The Data will be stored together with any additional information you provide to us, and will be used to provide you with, and to improve, the Service. We collect, store and process certain personal information to provide you with information and tools to allow you to use the Service, to perform marketing and research related activities, to supply other administrative services (e.g. setting up new accounts), to respond to enquiries and/or for other record-keeping purposes and to improve the Site, the App and the Service. From time to time, we may contact you with offers that may interest you or to inform you of other products and services. All Data is processed by us in accordance with applicable data protection legislation and we will keep your personal information only for as long as is necessary.
By subscribing to the Service, you agree that your details (including your email address/street address) may be used to keep you informed about future events and news. You can unsubscribe at any time by either using the link at the bottom of the email newsletter or by emailing email@example.com.
5. Transferring your data to third parties
We may, from time to time, expand or reduce our business which may involve the transfer of certain divisions or assets of our company to other parties, and Data, where relevant, may be transferred to such third parties. Additionally, from time to time we may transfer Data for to locations outside the European Economic Area, some of which may have different data protection laws to the UK or the EU, or no data protection laws. In all such cases, we transmit such information only to entities that comply with this policy and applicable law.
We use a third-party called Fidel to access global data from Visa©, Mastercard© and Amex©. Their API allows Swiftaid to process transactions and identify donors against database records. Please see their legal terms, data sharing agreements and security policies here.
We use sentry.io error tracking, which collects information regarding run-time errors, their service allows us to detect and analyse issues that are occurring within our websites. We have configured the system to minimise the amount of your personal data that gets captured as part of the error reporting process, but depending on the nature of the error some information may get captured and sent to the service. Sentry is a third party service and is GDPR compliant, visit Sentry.io security for more information.
We may share your Personal Data with selected third parties, including business partners, suppliers and subcontractors that assist us in the provision of our Service to you. The third-party providers used by us will only collect, use and disclose your information as instructed by us to provide services to you.
Links to third parties
The Site and/or the App may display links to certain third party websites. We encourage you to read the individual privacy policies of those sites before providing any of your personal information to them.
7. Your rights
Please note you have the right to request access to and rectification or erasure of Data or to object to or request the restriction of processing of your Data. If you do not want us to retain or use your Data in any way or at any time, you may withdraw your consent (i.e. “opt-out”), by contacting us at firstname.lastname@example.org. Information about concerns or complaints may be made to the Information Commissioners Office in the UK via https://ico.org.uk/concerns.
If you have further questions about our privacy practices, please contact us by email email@example.com