Privacy policy

Version 10 – 09/11/20

1. Who are we?

This Privacy Policy sets out the terms on which we collect, process and handle personal data which you provide to us while using the website located at (“Site”) and/or the app known as “Swiftaid” (“App”) and/or the services provided by the Site and the App (“Service”). The Site and the App, together with all content on the Site and the App, is owned or controlled by Streeva Ltd, a company registered in England under Company Number 9451226 with offices at Surrey Technology Centre, 40 Occam Road, Surrey, GU2 7YG, UK (“we” or “our”). We are registered as a Data Controller with the UK Information Commissioner’s Office.

2. What information we hold about you

To provide the Service, it is necessary for us to collect and process certain personal information (“Data”), including some or all of the following: name, address, date of birth, gender, email addresses and/or mobile phone numbers, financial transaction data, IP addresses, web-browser details, operating system details, activities on the Site, personal preferences relating to the Site, the App or the Service, billing, details of the donations you make and/or other information relevant to the Service. You are responsible for ensuring that all personal information you provide to us is updated and correct at all times.

3. How we use your information

The Data will be stored together with any additional information you provide to us and will be used to provide you with, and to improve, the Service. We collect, store and process certain personal information to provide you with information and tools to allow you to use the Service, to perform marketing and research-related activities, to supply other administrative services (e.g. setting up new accounts), to respond to enquiries and/or for other record-keeping purposes and to improve the Site, the App and the Service. From time to time, we may contact you with offers that may interest you or to inform you of other products and services. All Data is processed by us in accordance with applicable data protection legislation and we will keep your personal information only for as long as is necessary.

4. Newsletters

By subscribing to the Service, you agree that your details (including your email address/street address) may be used to keep you informed about future events and news. You can unsubscribe at any time by either using the link at the bottom of the email newsletter or by emailing

5. Transferring your data to third parties

We may, from time to time, expand or reduce our business which may involve the transfer of certain divisions or assets of our company to other parties, and Data, where relevant, may be transferred to such third parties. Additionally, from time to time we may transfer and store the data we collect from you to organisations outside the European Economic Area (‘EEA’). When we do this, we make sure that your data is protected and that: the European Commission says the country or organisation has adequate data protection, or we’ve agreed to standard data protection clauses approved by the European Commission with the organisation.

The Site and/or the App may display links to certain third-party websites. We encourage you to read the individual privacy policies of those sites before providing any of your personal information to them.

We may share your Personal Data with selected third parties, including business partners, suppliers and subcontractors that assist us in the provision of our Service to you. The third-party providers used by us will only collect, use and disclose your information as instructed by us to provide services to you.

  1. cloud computing power and storage providers like Microsoft Azure and Amazon Web Serivces (AWS).
  2. software companies that we use for emailing you like Google GSuite, or for processing and storing communications with you like Atlassian.
  3. companies that help us with functional analytics (to help us solve technical issues with the app for instance), such as
  4. software companies that help us manage our customer relationships like Hubspot
  5. software providers to help us gather information from you like Typeform
6. Use of cookies

We may use ‘cookies’ while you access the Site. A cookie is a small file which can be downloaded on a device when you access the Site and is then sent back to the Site each time you access it. Cookies are useful because they allow us to recognise your device and your user preferences. We use cookies to set users’ preferences, gather basic tracking information (such as login and password), date, time of visit and preferences and monitor the presentation of the Site. This information allows us to personalise the user experience and to improve the quality of the Site navigation. We also use analytical cookies, which allow us to recognise and count the number of users on the Site and to see how users move around the Site when they are using it. This helps us improve the way the Site works, for example by making sure users find easily what they need. If you do not want cookies on your computer, you can remove them by changing your browser settings.

Discover more about our cookies here 🍪

7. Your rights

Please note you have the right to request access to and rectification or erasure of Data or to object to or request the restriction of processing of your Data. If you do not want us to retain or use your Data in any way or at any time, you may withdraw your consent (i.e. “opt-out”), by contacting us at Information about concerns or complaints may be made to the Information Commissioners Office in the UK via

8. Changes to this Privacy Policy

We may change this Privacy Policy from time to time and such changes shall be effective from the date and time the revised Privacy Policy is posted on the Site and/or the App. We encourage you to review our Privacy Policy on a regular basis so that you will be aware of any changes to it.

If you have further questions about our privacy practices, please contact us by email