[{"categories":["charity"],"contents":"Swiftaid acts under donor intermediary legislation to create declarations for individual donations only. These declarations do not cover future donations.\nYour charity could potentially claim Gift Aid on further donations they make by including other donations they’ve made in another submission when using Swiftaid’s Gift Aid Finder.\n","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-the-gift-aid-finder/can-declarations-be-used-for-other-donations-during-tax-year/","tags":["Declarations","Claiming","Tax year"],"title":"Can declarations made via Swiftaid be used for other donations during the tax year?"},{"categories":["donor"],"contents":"Yes, as long as you make contactless donations using a card linked to your Swiftaid account, and Swiftaid is notified of the donation, Gift Aid can be added.\nPayment cards are securely linked to your Swiftaid account when you donate through platforms like JustGiving or other integrated platforms, and choose to add Gift Aid.\nOur website currently doesn’t support adding cards directly, but you can log in to Swiftaid to remove cards if needed.\n","permalink":"https://www.swiftaid.co.uk/guide/donor/questions-about-swiftaid/can-i-gift-aid-my-contactless-donations-with-swiftaid/","tags":["Contactless","Card","Terminal"],"title":"Can I add Gift Aid to my contactless donations?"},{"categories":["charity"],"contents":"Swiftaid only processes Gift Aid donations; however, the solution works alongside GASDS.\nAll donations that have had Gift Aid added to them appear in the charity’s Swiftaid dashboard. These can be excluded from any GASDS claims.\n","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-swiftaid/can-i-use-gasds-alongside-swiftaid-to-collect-gift-aid/","tags":["GASDS","Small donations","Scheme","Claims","HMRC"],"title":"Can I use the Gift Aid small donations scheme (GASDS) alongside Swiftaid to collect Gift Aid?"},{"categories":["charity"],"contents":"Swiftaid has a great solution for contactless Gift Aid for terminal providers that are able to see the Payment Account Reference (PAR) in their transaction data. This non-sensitive token is all that’s needed to facilitate the addition of Gift Aid to contactless and other similar style donations where donors aren’t given the chance to easily fill in a Gift Aid form and link it to their donation.\nEvery day, thousands of donors link their cards to Swiftaid If you have any questions regarding contactless Gift Aid, please get in touch by emailing us at info@swiftaid.co.uk .\nLearn more about what Swiftaid is working on with the charity industry with the Future of Gift Aid project.\nSign up to our newsletter to hear first about progress around contactless Gift Aid.\n","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-contactless-gift-aid/does-swiftaid-work-on-contactless-donations/","tags":["Contactless","Service","Delay","Retrospective"],"title":"Does Swiftaid work on contactless donations?"},{"categories":["charity"],"contents":"Full Gift Aid funds reach your charity directly from HMRC.\n","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-the-gift-aid-finder/how-are-gift-aid-payments-made-to-charities/","tags":["Payments","HMRC","Claims"],"title":"How are Gift Aid payments made to charities?"},{"categories":["charity"],"contents":"Swiftaid matches donors to donations by using various donor identifiers, such as email addresses or PAR (Payment Account Reference). While a single identifier can be sufficient for matching, incorporating multiple identifiers enhances the likelihood of successfully linking the donation to a donor who is registered with Swiftaid.\nAccepted donor identifiers:\nEmail First name, last name Initial, last name House name/number, postcode Last 4 digits of the card used to make the donation PAR ","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-the-gift-aid-finder/how-does-swiftaid-match-donations-to-donors/","tags":["Matching","Information","Data","PAR"],"title":"How does Swiftaid match donations to donors?"},{"categories":["charity"],"contents":"Swiftaid is certified with the highest international standards for information security (ISO27001) and business continuity (ISO22301).\nSwiftaid is listed on HMRC\u0026rsquo;s registered software providers and is a recognised donor intermediary and charity nominee.\nRead more about Swiftaid\u0026rsquo;s security. ","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-the-gift-aid-finder/how-does-swiftaid-work-with-gdpr/","tags":["Security","Data","Legal","GDPR"],"title":"How does Swiftaid work with GDPR and data protection regulations?"},{"categories":["charity"],"contents":"A success fee of 10% + VAT applies only to the total Gift Aid recovered.\nService includes: ✅ Administration ✅ Donor validation checking ✅ Claim processing ✅ Onboarding support ✅ Donor support ✅ Record keeping for HMRC\n","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-the-gift-aid-finder/how-much-does-it-cost/","tags":["Cost","Pricing","Claims"],"title":"How much does it cost to use the Gift Aid Finder?"},{"categories":["donor"],"contents":"If you don’t receive the email within a few minutes, please check your Spam or Junk folder.\nIf the issue persists, you can try logging in with a different method by clicking the \u0026ldquo;Try a different method\u0026rdquo; link on the login screen.\n","permalink":"https://www.swiftaid.co.uk/guide/donor/questions-about-managing-your-account/i-cant-find-my-login-email/","tags":["Email","Can’t find","Login","Sign up","Register","Problem","Account"],"title":"I can't find my login email"},{"categories":["charity"],"contents":"If you have trouble with the link supplied when logging in or signing up with Swiftaid, please try the following.\nMake sure you are clicking the link from your latest email\nThere is a possibility you are clicking on an out of date email, as any new login messages automatically invalidate previous ones.\nTry logging in with a code instead.\nClick the link at the bottom of the login page to sign in with a code instead.\nIf this still doesn\u0026rsquo;t work for you, please let us know! ","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-managing-a-charitys-account/im-having-trouble-signing-in-up-with-my-email/","tags":["Log in","Sign up","Email","Trouble","Link","Code","Logging"],"title":"I'm having trouble signing up/in with my email"},{"categories":["donor"],"contents":" Gift Aid is an income tax relief designed to benefit charities and Community Amateur Sports Clubs (CASCs). If you’re a UK taxpayer, Gift Aid increases the value of your charity donations by 25% because the charity can reclaim the basic rate of tax on your gift – at no extra cost to you.\nFind out more about the charity tax relief here: gov.uk/donating-to-charity Find out if you qualify to add Gift Aid to your donations here: swiftaid.co.uk/check ","permalink":"https://www.swiftaid.co.uk/guide/donor/questions-about-gift-aid/what-is-gift-aid/","tags":["Gift Aid","How it works","Tax relief"],"title":"What is Gift Aid?"},{"categories":["charity"],"contents":"Swiftaid\u0026rsquo;s Claim Service helps charities claim Gift Aid more easily.\nIf your charity already has Gift Aid declarations from donors, you can send Swiftaid a spreadsheet of those donations. Swiftaid then checks the information for any errors or missing details and submits the Gift Aid claim directly to HMRC on your charity\u0026rsquo;s behalf.\nThis saves time, reduces mistakes, and makes sure your charity gets the Gift Aid it\u0026rsquo;s entitled to.\n","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-claim-submission-service/what-is-swiftaids-claim-submission-service/","tags":["Claim Service","Gift Aid","Claims","Declarations","HMRC"],"title":"What is Swiftaid's Claim Submission Service?"},{"categories":["integrator"],"contents":"Swiftaid is run by a small team passionate about unlocking Gift Aid for charities across the UK. To keep the service sustainable and keep improving, we charge charities that benefit from our services, while offering a free plan so no charity is left behind.\n","permalink":"https://www.swiftaid.co.uk/guide/integrator/questions-about-swiftaid/who-does-swiftaid-charge-and-why/","tags":["Charging","Pricing","Fees"],"title":"Who does Swiftaid charge and why?"},{"categories":["donor"],"contents":"Yes, under GDPR, you can request a copy of your data at any time. Simply contact our support team , and we’ll provide it to you.\n","permalink":"https://www.swiftaid.co.uk/guide/donor/questions-about-swiftaid/can-i-request-a-copy-of-the-data-swiftaid-holds-on-me/","tags":["Contribution","Funding","Support","Charges"],"title":"Can I request a copy of the data Swiftaid holds on me?"},{"categories":["charity"],"contents":"Currently, Swiftaid can only process donations collected in the current tax year.\n","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-the-gift-aid-finder/can-we-search-for-gift-aid-on-donations-from-previous-tax-years/","tags":["Retrospective","Declarations","Tax year"],"title":"Can we search for Gift Aid on donations from previous tax years?"},{"categories":["charity"],"contents":"Yes you can email or submit support tickets to us at any time.\nOur customer success team is targeted on getting back to you within 2 days of you reaching out to us. This is available to all Swiftaid users on all plans.\n","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-managing-a-charitys-account/do-your-prices-include-support/","tags":["support","stripe","subscription","standard"],"title":"Do your prices include support?"},{"categories":["donor"],"contents":"To work out if you’ve paid enough tax to cover your donations, divide the donation value by four.\nFor example, if you give £100 in a particular tax year, you will need to have paid £25 tax over that period. (£100/4 = £25). (Note that this calculation is based on the basic rate tax of 20 per cent).\nIf you don’t think you’ve paid enough tax this year, you may be able to carry back your donation to the previous tax year.\n","permalink":"https://www.swiftaid.co.uk/guide/donor/questions-about-gift-aid/how-do-i-check-ive-paid-enough-tax/","tags":["Taxpayer","UK","Eligibility","Rules","HMRC"],"title":"How do I check if I've paid enough tax?"},{"categories":["charity"],"contents":"Register your interest – Fill in a short form to let us know you\u0026rsquo;d like to get started.\nSign up to Swiftaid – Register your charity online in just a few minutes.\nUpload your donation data – Export your donations as a .CSV or .ODS spreadsheet and upload it through our secure form.\nYour data is checked – Swiftaid automatically reviews your donor information before sending anything to HMRC. Any invalid declarations are removed from the claim.\nYour claim is filed – Swiftaid compiles and submits your Gift Aid claim directly to HMRC, handling all record-keeping and compliance.\nGift Aid payout – HMRC sends the Gift Aid funds straight to your charity.\nRecords are stored – Swiftaid keeps your data securely stored for your records.\n","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-claim-submission-service/how-do-i-use-swiftaids-claim-submission-service/","tags":["Claim Service","Registration","Getting Started","Upload","Process"],"title":"How do I use Swiftaid's Claim Submission Service?"},{"categories":["charity"],"contents":"Swiftaid is certified to the top international standard for Information Security (ISO 27001) and Business Continuity (ISO 22301).\nSwiftaid currently self-certify to Cyber Essentials and has Cyber Insurance.\nRead more about Swiftaid\u0026rsquo;s security. ","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-the-gift-aid-finder/how-do-you-protect-our-data/","tags":["Security","Data","Legal"],"title":"How do you protect our data?"},{"categories":["charity"],"contents":"Charities must be registered with HMRC before using the Swiftaid service.\nAny authorised official or responsible person can register online with Swiftaid on behalf of their organisation using the following information:\nThe official name of charity as known by HMRC HMRC charity reference Applicable charity commission and number This information is used to let HMRC know they will be receiving Gift Aid claims from Swiftaid on behalf of the charity.\nCharities can either work directly with Swiftaid or add their donation service provider as a donation source within their Swiftaid account. This will allow Swiftaid to:\nUniquely identify eligible donations through that donation source Know precisely how much Gift Aid to claim Ensure that Gift Aid/GASDS tax relief isn’t claimed more than once on each donation Once registration is complete and all information is verified, Swiftaid can begin processing Gift Aid declarations and submitting claims to HMRC on the charity’s behalf. There is no additional admin for charities. Swiftaid handles the entire Gift Aid process and HMRC pays the charity directly.\nWish to integrate Swiftaid directly into your charity website donation flow? See Swiftaid for developers .\n","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-swiftaid/how-does-swiftaid-work/","tags":["Registration","Authorised official","HMRC","How it works"],"title":"How does Swiftaid work?"},{"categories":["donor"],"contents":"We take data security seriously and follow strict GDPR regulations. Your personal data is never sold, always encrypted, and only used to process Gift Aid or improve your experience. Read further here: Privacy Policy ","permalink":"https://www.swiftaid.co.uk/guide/donor/questions-about-swiftaid/how-is-my-data-protected/","tags":["Contribution","Funding","Support","Charges"],"title":"How is my data protected?"},{"categories":["donor"],"contents":"If you’re having trouble with the link or code when logging in or signing up with Swiftaid, please try the following:\nMake sure you\u0026rsquo;re copying the code or clicking the link from the most recent email, as new login messages automatically invalidate previous ones.\nKeep the Swiftaid login page open where you need to enter the code, and open the email with the code in a separate tab or app. This way, you can copy the code and return to the login screen to complete the process.\nIf the issue persists, you can try logging in using a different method by clicking the \u0026ldquo;Try a different method\u0026rdquo; link on the login screen.\nIf you\u0026rsquo;re still having trouble, please contact us at support@swiftaid.co.uk .\n","permalink":"https://www.swiftaid.co.uk/guide/donor/questions-about-managing-your-account/im-having-trouble-logging-in-with-my-email/","tags":["Log in","Sign up","Email","Trouble","Link","Code","Logging"],"title":"I’m having trouble logging in with my email"},{"categories":["charity"],"contents":"No, your charity can only claim Gift Aid on eligible donations collected since registering your charity with HMRC. Learn more on HMRC\u0026rsquo;s website. ","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-the-gift-aid-finder/can-we-claim-gift-aid-on-donations-before-hmrc-registration/","tags":["HMRC","Eligible","Donations"],"title":"We registered our charity with HMRC this year, can we claim Gift Aid on donations we collected before we registered?"},{"categories":["charity"],"contents":"According to HMRC, your charity will receive the Gift Aid funds directly from HMRC, typically up to four weeks after the claim has been submitted.\n","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-the-gift-aid-finder/when-are-gift-aid-payments-made-to-the-charity/","tags":["Payments","Invoices","Claims","HMRC"],"title":"When are Gift Aid payments made to the charity?"},{"categories":["donor"],"contents":"For any data or privacy concerns, reach out to us by email at info@swiftaid.co.uk or send us a message here .\n","permalink":"https://www.swiftaid.co.uk/guide/donor/questions-about-swiftaid/who-can-i-contact-if-i-have-concerns-about-my-data-or-the-updated-policies/","tags":["Contribution","Funding","Support","Charges"],"title":"Who can I contact if I have concerns about my data or the updated policies?"},{"categories":["charity"],"contents":"Swiftaid notifies donors by email when Gift Aid is identified. Donors are provided with an opportunity to cancel the Gift Aid on donations if they so wish.\nSwiftaid operates under \u0026ldquo;Donor Intermediary Legislation\u0026rdquo; and must send an annual statement to donors by 31st May, detailing all Gift Aid added on their behalf over the previous tax year.\nSwiftaid are not required to send a statement to an individual if the total value of donations in that tax year is £20 or less or only one Gift Aided donation is made in the tax year.\n","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-the-gift-aid-finder/will-donors-be-notified-when-gift-aid-is-claimed/","tags":["Donors","Claims","Notifications","Donations","Statement"],"title":"Will donors be notified when Gift Aid is claimed on their donations?"},{"categories":["donor"],"contents":"Yes, as long as you make contactless donations using a card in your digital wallet that’s linked to your Swiftaid account, and Swiftaid is notified of the donation, Gift Aid can be added.\nPayment cards are securely linked to your Swiftaid account when you donate through platforms like JustGiving or other integrated platforms, and choose to add Gift Aid.\nAt present, our website doesn’t support adding cards directly, but you can log in to Swiftaid to remove cards if needed.\n","permalink":"https://www.swiftaid.co.uk/guide/donor/questions-about-swiftaid/will-swiftaid-work-on-contactless-donations-i-make-using-my-mobile-phone/","tags":["Contactless","Apple Pay","Android Pay","Mobile phone","Card"],"title":"Will Swiftaid work on contactless donations I make using my mobile phone?"},{"categories":["charity"],"contents":"Swiftaid submits Gift Aid claims directly to HMRC on your charity\u0026rsquo;s behalf. Declarations are not sent to your charity.\n","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-the-gift-aid-finder/does-swiftaid-take-care-of-claiming-gift-aid-from-hmrc/","tags":["Claiming","Declarations","HMRC"],"title":"Does Swiftaid handle claiming Gift Aid from HMRC?"},{"categories":["donor"],"contents":"You are a UK income taxpayer if any of the following are true:\nTax is taken from your wages or pension before you receive them. You fill in a self-assessment tax return for HMRC. You have any taxable savings (e.g. in a building society), a pension plan, or investment income. You may also have paid capital gains tax on the sale of property or shares, for example. Inheritance Tax does not count as income or capital gains tax.\nLearn more about Gift Aid from HMRC ","permalink":"https://www.swiftaid.co.uk/guide/donor/questions-about-gift-aid/how-do-i-know-if-im-a-uk-taxpayer/","tags":["Taxpayer","UK","Eligibility","Rules","Status","Pension","Self-assessment","HMRC"],"title":"How do I know if I'm a UK taxpayer?"},{"categories":["charity"],"contents":"Submissions are made securely via an encrypted form. The forms are served over a protected 256-bit SSL (Secure Socket Layer) connection, using a SHA256 Certificate—an industry-standard level of protection.\nSwiftaid is certified to the highest international standards for Information Security (ISO 27001) and Business Continuity (ISO 22301).\nFor added security, files can be encrypted before uploading. Please ensure that any sensitive personal information (PII) is never sent via insecure channels, such as email, as this could compromise data security. Always use our secure form for any submissions involving PII.\nView secure submission form ","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-the-gift-aid-finder/how-does-swiftaid-manage-the-transfer-of-donor-information/","tags":["Security","Data","Legal","Sharing","GDPR"],"title":"How does Swiftaid handle donor information, and are data transfers encrypted?"},{"categories":["donor"],"contents":"","permalink":"https://www.swiftaid.co.uk/guide/donor/questions-about-swiftaid/how-is-swiftaid-funded/","tags":["Fees","Funding"],"title":"How is Swiftaid funded?"},{"categories":["charity"],"contents":"Typically, your charity will receive Gift Aid funds directly from HMRC up to four weeks after the claim is submitted.\n","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-the-gift-aid-finder/how-long-does-it-take-to-receive-gift-aid-funds-from-hmrc/","tags":["HMRC","Money","Turnaround","Receive"],"title":"How long does it take to receive Gift Aid funds from HMRC?"},{"categories":["charity"],"contents":"Using Swiftaid\u0026rsquo;s Claim Service costs 5% + VAT of the Gift Aid that\u0026rsquo;s processed.\nYou can find the full pricing details and what\u0026rsquo;s included on our pricing page .\n","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-claim-submission-service/how-much-does-swiftaids-claim-submission-service-cost/","tags":["Claim Service","Cost","Pricing","Fees"],"title":"How much does Swiftaid's Claim Service cost?"},{"categories":["charity"],"contents":"Your charity must register with Swiftaid before transferring any data. This can be done simply online at charity.swiftaid.co.uk .\nYour charity may also wish to sign the Data Processing Agreement for the data transfer.\nDownload Swiftaid's DPA (Word document) ","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-the-gift-aid-finder/what-agreements-are-needed-before-data-transfer/","tags":["Agreements","Data","Security","Processing","DPA"],"title":"What agreements are needed before data can be transferred?"},{"categories":["charity"],"contents":"We process all card payments securely using Stripe.\n","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-managing-a-charitys-account/what-are-my-payment-options/","tags":["payments","stripe","subscription"],"title":"What are my payment options?"},{"categories":["charity"],"contents":"If your charity requires a Data Processing Agreement before submitting any data, you can simply download a version to sign and return to Swiftaid. Download Swiftaid's DPA (Word document) ","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-the-gift-aid-finder/where-can-i-find-swiftaids-data-processing-agreement/","tags":["Security","Data","Legal","Processing","Agreement"],"title":"Where can I find Swiftaid's data-processing agreement?"},{"categories":["charity"],"contents":"Donors only need to sign up once and reauthorise once a year to automate Gift Aid declarations on all donations made through any supported platforms and charities.\nSwiftaid supports a network of donors, charities and platforms. If a donor joins the network through another charity or platform, Gift Aid will automatically be added to any donations made to your charity.\nEach tax year, donors are asked to ensure their details are up to date and reauthorise Swiftaid to create declarations on their behalf. Donors can simply reauthorise Swiftaid when donating through any supported platform or within their Swiftaid account.\n","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-swiftaid/will-donors-need-to-sign-up-to-swiftaid-more-than-once-for-different-donations/","tags":["Donors","Onboarding","Sign up","Network"],"title":"Will donors need to sign up to Swiftaid more than once for different donations?"},{"categories":["charity"],"contents":"The creation of declarations will exclusively utilise the address information provided in the donor\u0026rsquo;s Swiftaid account.\nWe adhere strictly to our privacy policies, which includes not sharing any donor details with charities or any other third parties. This policy is in place to ensure the confidentiality and security of all donor information.\n","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-the-gift-aid-finder/would-swiftaid-inform-us-if-donor-details-are-incorrect/","tags":["Data","Addresses","Donors","Details"],"title":"Would Swiftaid inform us if donor details are incorrect?"},{"categories":["charity"],"contents":"Simply log in to your charity account at charity.swiftaid.co.uk and click the “Upgrade to Plus” button on your dashboard to get started.\n","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-managing-a-charitys-account/can-i-upgrade-my-plan-at-a-later-date/","tags":["payments","stripe","subscription"],"title":"Can I upgrade my plan at a later date?"},{"categories":["charity"],"contents":"Donors authorise Swiftaid to create declarations on their behalf for an entire tax year.\nOnce a donor is registered, there is no need for them to fill in additional Gift Aid forms, as the entire Gift Aid process is taken care of by Swiftaid.\nCharities can ask Swiftaid for a declaration to match a donation rather than the donor.\n","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-swiftaid/do-we-need-to-ask-our-donors-to-fill-in-gift-aid-forms/","tags":["Gift Aid form","Declaration","Forms"],"title":"Do we need to ask our donors to fill in Gift Aid forms?"},{"categories":["donor"],"contents":"You can\u0026rsquo;t claim Gift Aid on the following donations:\nA donation in return for tickets (raffles, events and auctions) or goods and services. This is because they are not ‘freewill’ gifts – you are getting something in return for your donation. Donations that you make on behalf of someone else or a group of people. E.g. If a friend gives you £10 and you donate that £10 to your Fundraising Page using your bank card and details. Even if your friend is a UK taxpayer, the donation is not eligible because HMRC needs to know the person’s details contributing the funds. You are donating on behalf of a company. You can only make Gift Aid declarations on your taxpayer status when spending your own money. Donating to a family member taking part in an event where their chosen charity is contributing to the cost. E.g. If you’re donating to a close family member who is doing an overseas trek and the charity is paying for the cost of their trip. ","permalink":"https://www.swiftaid.co.uk/guide/donor/questions-about-gift-aid/donations-that-are-not-eligible-for-gift-aid/","tags":["Taxpayer","UK","Eligibility","Rules","Status","HMRC"],"title":"Donations that are not eligible for Gift Aid"},{"categories":["donor"],"contents":"Contactless donations are anonymous with no option to tick a box to add Gift Aid, so how does it work?\nSwiftaid uses various donor identifiers to match donors to their donations. In the case of contactless donations, the identifier we rely on is a reference linked to your payment card. This reference, called a ‘Payment Account Reference’, is non-sensitive payment data that appears within the card transaction. It is unique to your payment card and cannot be used to make or take payments.\nWhen you make a contactless donation, the terminal provider checks with Swiftaid to see if this identifier is registered with us. If a match is found, Swiftaid automatically creates a Gift Aid declaration, and Gift Aid will be claimed.\nIn addition to real-time claims, Swiftaid also allows contactless donations to be added retrospectively. This means that if a charity notifies us of contactless donations they’ve received in the past we may be able to match those donations to you and add Gift Aid.\n","permalink":"https://www.swiftaid.co.uk/guide/donor/questions-about-swiftaid/how-does-swiftaid-add-gift-aid-to-my-contactless-donations/","tags":["Declarations","How does it work","Intermediary","Identifiers","Contactless"],"title":"How does Swiftaid add Gift Aid to my contactless donations?"},{"categories":["donor"],"contents":"When you sign up to Swiftaid, you authorise Swiftaid to create and submit Gift Aid declarations for donations you make during that tax year (6th April to 5th April the following year).\nYour authorisation for Swiftaid to create Gift Aid declarations automatically expires at the end of each tax year. However, you will automatically reauthorise Swiftaid the next time you make a donation and add Gift Aid through any platform or charity using Swiftaid. You can also reauthorise Swiftaid at any time here. As a Gift Aid donor intermediary, Swiftaid creates a declaration each time you make a qualifying donation through any platform or hardware linked to Swiftaid. This saves you from filling out a form for every donation and reduces the administrative burden on charities.\nSwiftaid generates these declarations using the information you provide, such as your name, address, and email.\n","permalink":"https://www.swiftaid.co.uk/guide/donor/questions-about-swiftaid/how-does-swiftaid-create-a-declaration-on-my-behalf/","tags":["Declarations","How does it work","Intermediary","Identifiers"],"title":"How does Swiftaid create a declaration on my behalf?"},{"categories":["charity"],"contents":"After Swiftaid processes your submission, you\u0026rsquo;ll receive a claim submission report highlighting the donations that have been matched and are now associated with a Gift Aid declaration.\nBy referencing the \u0026ldquo;unique donation ID\u0026rdquo; column from your submission, you can easily update your systems. Upon receiving your report, any donations in your original submission that Swiftaid didn\u0026rsquo;t associate with Gift Aid, you have the option to claim Gift Aid elsewhere.\nBelow is an example of a claim submission report you will receive. The report will include all donations that will be claimed and omit any that remain unclaimed.\nUnique donation IDs (highlighted in blue) are the original IDs you included in your submission and enable you to match a donation to one in your system and update your database.\n","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-the-gift-aid-finder/how-does-swiftaid-prevent-duplication-of-gift-aid-claims/","tags":["Donations","Double claiming","Declarations","Claims"],"title":"How does Swiftaid prevent duplicate Gift Aid claims?"},{"categories":["charity"],"contents":"Swiftaid Plus costs £25 +VAT per month (billed annually) to upgrade.\nYou can find the full pricing details and what’s included on our pricing page .\n","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-swiftaid/how-much-does-swiftaid-plus-cost/","tags":["payments","stripe","subscription","swiftaid plus"],"title":"How much does Swiftaid Plus cost?"},{"categories":["charity"],"contents":"The optimal time to submit your spreadsheet is the week following the 5th of April. This gives you time to rectify any issues with your submission that Swiftaid may highlight, with plenty of time to resubmit before the deadline. Issues with submissions are uncommon, but they do happen from time to time.\nSubmissions should only include donations made before midnight on 5th April.\n","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-the-gift-aid-finder/what-are-the-key-dates-for-submissions/","tags":["Claims","Deadline","Tax year"],"title":"What are the key dates for submissions?"},{"categories":["charity"],"contents":"Swiftaid would notify you should a data breach occur and openly work with you should such a situation arise.\n","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-the-gift-aid-finder/what-happens-if-theres-a-data-breach/","tags":["Security","Data","Legal"],"title":"What happens if there's a data breach?"},{"categories":["charity"],"contents":"Swiftaid Plus includes everything in the standard Swiftaid service, with extra benefits such as monthly Gift Aid claims instead of annual ones, six years of record storage, and audit support.\nYou can find the full pricing details and what’s included on our pricing page .\n","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-swiftaid/what-is-included-with-swiftaid-plus/","tags":["payments","stripe","subscription","swiftaid plus"],"title":"What is included with Swiftaid Plus?"},{"categories":["charity"],"contents":"Provided the charity nominee assignment is complete, claims will be submitted to HMRC 30 days after statements are sent to donors at the end of the tax year (statements are typically sent before the 31st of May).\n","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-the-gift-aid-finder/when-will-claims-be-submitted-to-hmrc/","tags":["HMRC","Claims","Nominee"],"title":"When will claims be submitted to HMRC?"},{"categories":["integrator"],"contents":"Swiftaid works with a wide range of partners, including terminal providers, app developers, fundraising platforms, banks, CRM systems, SMS giving solutions, charities, and other Gift Aid services.\nAny organisation involved in the donation process can participate and help automate Gift Aid across the sector.\nBy working together across the entire sector, we can make Gift Aid more efficient, benefiting charities and the causes they support.\n","permalink":"https://www.swiftaid.co.uk/guide/integrator/questions-about-swiftaid/who-can-work-with-swiftaid/","tags":["Swiftaid","How does it work"],"title":"Who can work with Swiftaid?"},{"categories":["charity"],"contents":"By default, donors using Swiftaid remain anonymous to charities. Personal information provided to Swiftaid is solely used to generate Gift Aid declarations and submit claims to HMRC.\n","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-swiftaid/can-charities-contact-their-donors-through-swiftaid/","tags":["Marketing","Contact","Donors","Messaging","Privacy"],"title":"Can charities contact their donors through Swiftaid?"},{"categories":["charity"],"contents":"Swiftaid deletes all non-claim-related data (such as donation information we were unable to match for Gift Aid) within 30 days of submitting a claim to HMRC.\n","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-the-gift-aid-finder/how-long-will-data-be-retained-before-deletion/","tags":["Security","Data","Legal","Deletion"],"title":"How long will the data provided be retained by Swiftaid before deletion?"},{"categories":["donor"],"contents":"Yes, it is possible to use tax from a previous tax year to cover Gift Aid.\nFor example:\nIf you donated in 2023/24 but didn’t pay enough tax that year to cover Gift Aid, you can ask HMRC to apply the tax you paid in 2022/23 to cover it. You would typically need to do this after the end of the tax year in which the donations were made (so the total amount required is known).\nYou can do this by sending a simple email or letter to HMRC with the following:\nOf the donations I made in the last tax year, I would like \u0026ldquo;x\u0026rdquo; pounds to be applied to the previous tax year.\nFor more information, you can read our blog post on carrying Gift Aid back .\n","permalink":"https://www.swiftaid.co.uk/guide/donor/questions-about-gift-aid/is-it-possible-to-use-tax-in-a-previous-tax-year-to-cover-gift-aid/","tags":["Taxpayer","UK","Eligibility","Rules","Tax","HMRC"],"title":"Is it possible to use tax in a previous tax year to cover Gift Aid?"},{"categories":["charity"],"contents":"To prevent double claiming Gift Aid on donations, it is recommended that you wait for the results from Swiftaid before claiming any Gift Aid elsewhere on donations included in your submission.\nThe report provided will contain information about matched donations that now have declarations. Upon submission you are able to add a unique reference number to each donation allowing you to update your records and avoid double claiming.\nIf your charity benefits from the Gift Aid Small Donations Scheme (GASDS), it is important to have a clear process to exclude these donations from your submissions to Swiftaid.\n","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-the-gift-aid-finder/should-my-charity-worry-about-double-claiming-gift-aid/","tags":["Double claiming","Gift Aid","Warranties","Responsibility"],"title":"Should my charity worry about double claiming Gift Aid?"},{"categories":["donor"],"contents":"If your tax status changes and you are no longer paying enough tax to cover the Gift Aid you declare for the tax year, you will need to freeze or close your Swiftaid account to prevent declarations from being created on your behalf.\nYou can freeze or close your Swiftaid account here. If you choose to freeze your account, you can reauthorise Swiftaid at any time here , or by simply ticking the box to add Gift Aid through any donation platform that uses Swiftaid.\n","permalink":"https://www.swiftaid.co.uk/guide/donor/questions-about-swiftaid/what-should-i-do-if-i-am-no-longer-a-uk-taxpayer/","tags":["UK taxpayer","Tax status","Change","Tax","Cancel","Authorisation","Reactivate","Deactivate","stop"],"title":"What should I do if I am no longer a UK taxpayer?"},{"categories":["integrator"],"contents":"Click here to answer a few questions about your organisation. Your answers will inform your next steps and tell us how we can best work together at this time.\n","permalink":"https://www.swiftaid.co.uk/guide/integrator/questions-about-swiftaid/whats-the-quickest-way-to-get-started/","tags":["Getting started","Swiftaid","Onboarding","Sign up"],"title":"What’s the quickest way to get started?"},{"categories":["charity"],"contents":"You will receive an initial result showing the total Gift Aid identified typically within 7 days of submitting your file. This amount is subject to a possible slight decrease, as donors will be given the opportunity to cancel any declarations they prefer not to include in Gift Aid.\nA detailed claim submission breakdown report will be provided to you. This report will detail all the donations that have been successfully matched and will include a declaration for inclusion in a Gift Aid claim with HMRC.\nYou can expect to receive this report once your submission has been processed, following the donor notification period and the subsequent cool-off period. This is usually around the end of June or the beginning of July.\n","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-the-gift-aid-finder/when-will-we-receive-our-report/","tags":["Reports","Reporting","Time","Donations"],"title":"When will we receive our report?"},{"categories":["donor"],"contents":"If you pay a higher-rate tax, you can claim the difference between the higher-rate tax (40% or 50%) and the basic-rate tax (20%) on your donation\u0026rsquo;s total \u0026lsquo;gross\u0026rsquo; value.\nIf you pay Income Tax at a higher or additional rate and want to claim the additional tax relief due. In that case, you must include all Gift Aid donations from your Swiftaid end of year statement on your Self-Assessment tax return or ask HM Revenue and Customs to adjust your tax code.\nLearn more about Higher Rate Relief here ","permalink":"https://www.swiftaid.co.uk/guide/donor/questions-about-gift-aid/how-does-gift-aid-work-for-higher-rate-taxpayers/","tags":["Higher rate","Taxpayer","UK","Rules","Tax","HMRC"],"title":"How does Gift Aid work for higher rate taxpayers?"},{"categories":["charity"],"contents":"Swiftaid was established with initial funding from an Innovate UK grant and equity investment. Swiftaid provides a number of features for platforms and charities. You can check out the fees on our pricing page .\nDonors themselves are not subject to any fees when using Swiftaid.\n","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-swiftaid/how-is-swiftaid-funded/","tags":["Fees","Funding"],"title":"How is Swiftaid funded?"},{"categories":["charity"],"contents":"The majority of the data doesn\u0026rsquo;t leave the UK and no data is transferred outside the European Economic Area (EEA).\n","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-the-gift-aid-finder/is-donation-data-transferred-outside-uk-and-eea/","tags":["Security","Data","Legal"],"title":"Is any of the donation data we supply to you transferred outside the UK and EEA?"},{"categories":["integrator"],"contents":"Swiftaid is an all-in-one automated Gift Aid service that enables you to offer a fully automated Gift Aid experience to charities and donors using your platform or service. More than that, integrating with Swiftaid connects you to the automated Gift Aid network of donors, charities and other providers, giving you the most powerful Gift Aid solution within your donation flow.\nWith Swiftaid, you keep up with innovation, speed up your donation flow for users and help charities receive more Gift Aid without any extra admin. All this while staying within current Gift Aid policy without the burden of GDPR compliance and record-keeping.\n","permalink":"https://www.swiftaid.co.uk/guide/integrator/questions-about-swiftaid/what-are-the-benefits-of-using-swiftaid/","tags":["Benefits","Swiftaid","Rules","Tax","HMRC"],"title":"What are the benefits of using Swiftaid?"},{"categories":["donor"],"contents":"The details associated with a Gift Aid declaration include your name and address. This is shared with HMRC so they can process Gift Aid and send funds to charities. In most cases Swiftaid submits Gift Aid declarations directly to HMRC but declarations can also be submitted by the donation platform you choose to donate with or by the charity you donate to.\nGift Aid declarations are only shared for the process of claiming Gift Aid.\n","permalink":"https://www.swiftaid.co.uk/guide/donor/questions-about-swiftaid/will-my-details-and-declarations-be-shared-with-charities/","tags":["Data","Privacy","Declarations","Sharing","Details","HMRC","Security","Personal data"],"title":"Will my details and declarations be shared with charities?"},{"categories":["charity"],"contents":"The Future of Gift Aid is an industry-wide project focused on increasing the amount of Gift Aid reaching charities every year. Learn more here ","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-swiftaid/what-is-the-future-of-gift-aid/","tags":["Swiftaid","Future","Industry"],"title":"What is the Future of Gift Aid?"},{"categories":["donor"],"contents":"No, data is only shared for the process of claiming Gift Aid.\n","permalink":"https://www.swiftaid.co.uk/guide/donor/questions-about-swiftaid/will-my-data-be-shared-with-anyone-for-any-purpose-other-than-gift-aid/","tags":["Data","Privacy","Sharing","Details","HMRC","Security","Personal data"],"title":"Will my data be shared with anyone for any purpose other than Gift Aid?"},{"categories":["donor"],"contents":"HMRC haven\u0026rsquo;t raised any concerns around Swiftaid and the way it operates.\nSwiftaid works closely with HMRC when creating solutions and always gets sign off and approval before any new functionality or solution is released.\nFind Swiftaid listed here on gov.uk .\n","permalink":"https://www.swiftaid.co.uk/guide/donor/questions-about-swiftaid/has-hmrc-raised-any-concerns-about-the-way-swiftaid-operates/","tags":["HMRC","Security","Personal data"],"title":"Has HMRC raised any concerns about the way Swiftaid operates?"},{"categories":["charity"],"contents":"No, data is only ever shared for the purpose of claiming Gift Aid.\n","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-swiftaid/is-donation-data-shared-with-anyone-for-any-purpose-other-than-gift-aid/","tags":["Privacy","Data","Sharing"],"title":"Is donation data shared with anyone for any purpose other than Gift Aid?"},{"categories":["charity"],"contents":"Swiftaid doesn\u0026rsquo;t require charities to fill in a typical CHV1 form when registering; instead, Swiftaid has worked with HMRC to make things a little easier.\nAll a charity needs to do is register at charity.swiftaid.co.uk to get the ball rolling.\n","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-swiftaid/how-do-i-fill-in-a-chv1-form-with-swiftaid/","tags":["Registration","CHV1","Sign up"],"title":"How do I fill in a CHV1 form with Swiftaid? "},{"categories":["donor"],"contents":"The Future of Gift Aid is an industry-wide project focused on increasing the amount of Gift Aid reaching charities every year. Learn more here ","permalink":"https://www.swiftaid.co.uk/guide/donor/questions-about-swiftaid/what-is-the-future-of-gift-aid/","tags":["Swiftaid","Future","Industry"],"title":"What is the Future of Gift Aid?"},{"categories":["charity"],"contents":"One of Swiftaid’s core values is to respect the privacy and confidentiality of everyone.\nDonors authorise Swiftaid as a donor intermediary and their data is only ever used to process Gift Aid. Swiftaid doesn’t share Gift Aid declarations with charities but instead acts as a nominee on their behalf to submit claims directly to HMRC (or provide it to other intermediaries to solely use for the purpose of processing Gift Aid).\nRemoving the need to share the data with charities keeps them outside GDPR requirements, allowing even the smallest charity to benefit from the Gift Aid network.\n","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-swiftaid/are-donors-gift-aid-declarations-shared-with-charities/","tags":["Privacy","Data","Donor","Declarations","Sharing","GDPR"],"title":"Are donor's Gift Aid declarations shared with charities?"},{"categories":["charity"],"contents":"Completing the spreadsheet is straightforward. By accurately entering your data, you can help accelerate the processing time.\nThe processing time depends on the number of donations you submit to Swiftaid. Swiftaid aims to provide results within 72 hours of submission. However, please note that during the busy period at the end of the tax year, this processing time may be extended.\nThe nominee assignment process with HMRC can take additional time, which may result in delays in any claims.\nProvided that the charity\u0026rsquo;s nominee assignment is complete, claims will be submitted to HMRC 30 days after statements are sent to donors at the end of the tax year. These statements are typically sent by the 31st of May.\n","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-the-gift-aid-finder/how-long-does-it-take-to-use-the-gift-aid-finder/","tags":["Finder","Spreadsheet","Time","Claims"],"title":"How long does it take to use The Gift Aid Finder?"},{"categories":["charity"],"contents":"Swiftaid’s API, has been created to work agnostically with any/all platforms including CRM tools.\nSwiftaid is currently integrated into several platforms and many other integrations are underway. See who’s already using Swiftaid in their donation flow here .\n","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-swiftaid/how-does-swiftaid-work-with-existing-management-databases-and-customer-relationship-management-tools-used-by-charities/","tags":["CRM","Tools","API","Management","Database","Data","Sharing"],"title":"How does Swiftaid work with existing management databases and Customer Relationship Management tools (CRM) used by charities?"},{"categories":["charity"],"contents":"Swiftaid will only add Gift Aid to donations that the charity has warranted. The charity can inform Swiftaid that it is adding Gift Aid to a donation before submitting a claim to HMRC, to ensure it isn’t claimed twice.\n","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-swiftaid/how-does-swiftaid-avoid-double-claiming/","tags":["Double claiming","Gift Aid","Warranties","Responsibility"],"title":"How does Swiftaid avoid double-claiming?"},{"categories":["charity"],"contents":"Donations to charities from UK taxpayers are covered by Swiftaid, this includes overseas donors that have UK taxable income.\n","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-swiftaid/how-does-swiftaid-work-with-overseas-donations/","tags":["Overseas donations","Taxpayers","Country"],"title":"Does Swiftaid work with overseas donations?"},{"categories":["charity"],"contents":"Swiftaid files claims once per tax year on the free plan. However, when a charity subscribes to Swiftaid Plus, claims are filed monthly.\nThe turnaround for Gift Aid funds reaching a charity directly from HMRC is typically 2-4 weeks after the date a claim is filed.\n","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-swiftaid/what-are-the-timescales-and-turnaround-for-making-a-gift-aid-claim-with-swiftaid/","tags":["Claims","Turnaround","Receive","Money","HMRC"],"title":"What are the timescales and turnaround for making a Gift Aid claim with Swiftaid?"},{"categories":["charity"],"contents":"Following registering your charity with Swiftaid each authorised official at your charity will receive a letter from HMRC (typically within 4 weeks) explaining that Swiftaid is now a nominee. This means that Swiftaid is able to submit Gift Aid claims to HMRC on behalf of your charity, giving your charity a completely automated Gift Aid experience.\nThe letter will look something like this:\nPlease note: One charity can assign multiple agents/nominees to help them process Gift Aid. This means your charity can continue to claim Gift Aid as normal on all other declarations that lie outside of Swiftaid’s system.\nSwiftaid will only process Gift Aid on donations made through sources linked to your account by donors that are also on the system.\n","permalink":"https://www.swiftaid.co.uk/guide/charity/questions-about-swiftaid/we-received-a-nominee-assignment-letter-from-hmrc-what-does-it-mean/","tags":["Nominee","Management","Letter","HMRC"],"title":"We received a nominee assignment letter from HMRC, what does it mean?"}]